Returns & Exchanges
IF AN ITEM IS MONOGRAMMED WITH YOUR SELECTED TEXT, THE ITEM CANNOT BE RETURNED
Items purchased at full price are eligible to receive an exchange, except in the case of personalised monogramming. Simply notify us, by email, within 10 days of receiving your item. If by accident you have entered the wrong name, letter or characters, or have ordered the wrong product unfortunately we cannot return the item.
If you have received the wrong item/wrong monogram or faulty item please contact us straight away and we will send you a replacement item at no further cost or provide a full refund. Simply notify us, by email, within 10 days of receiving your item. The only conditions are that the items are returned as immaculately as they are sent out – the items must be received in original condition; unused, unwashed, with all attachments included.
Returned items not received in their original state will be automatically returned to the customer. White Horizon Designs staff reserve the right to reject a return if we conclude it is not in a new condition. We recommend using the registered post option when sending your order back to us as you are responsible for the safe delivery of the return.
You can email firstname.lastname@example.org if you believe your item has a fault.
White Horizon Designs PTY LTD reserves the right to amend the returns policy as required.